The cancellation period without fee period is strictly seventy-two hours.
If you cannot cancel online you have been billed due to the seventy-two hour cancellation policy. I recommend all clients to find a scheduled time that allows for a weekly or bi-weekly commitment and to purchase sessions a minimum of two weeks in advance.
My online booking is set in the PST time zone.
All online appointments are conducted via zoom not JaneApp.
Starting October 1st, 2020 all sessions will be online.